Terms of Service for DropAi.ovh

1. General Provisions

These Terms define the rules for using the DropAi.ovh service (the "Service").

The service provider and operator of the Service is SMOVE sp. z o.o., address: ul. Przemysłowa 14, 44-190 Knurów, Polska, e-mail contact: Show email address (the "Service Provider").

The Service operates as an integrator and intermediary between photobooth applications and end users, and external AI engine providers. Using the Service means accepting these Terms.

2. Definitions

• User - a natural person or entity using the Service.
• Account - the User account created in the Service.
• Credits - billing units used to pay for AI processing.
• AI Engine - an image/video processing model or service provided by an external provider.
• External Provider - a third party providing infrastructure, models, or API required to process jobs.
• Job - a single AI processing run initiated via the panel, API, or a public link.
• Share Page - a public output page or gallery made available by the User under an address generated by the Service.

3. Nature and Scope of the Service

• The Service provides a user panel, API, and mechanisms for queueing and billing Jobs.
• Actual AI processing is performed by External Providers according to their current technical capabilities.
• AI-generated outputs are automated and may contain errors, artifacts, or content not matching expectations.

The Service Provider does not provide guaranteed-result services and does not guarantee that generated materials are fit for any specific business, marketing, legal, or technical purpose.

4. Service and AI Engine Availability

The Service Provider does not guarantee 100% availability of the Service or 100% availability of individual AI Engines.

AI Engines are provided by External Providers (including model-platform operators and model providers), so their availability, performance, limits, response times, and quality depend on those entities.

If an External Provider reports an outage, maintenance window, or limitation, such information may be published in the user dashboard in the Status section.

Absence of a Status notice is not a guarantee of full availability - an External Provider may not report an incident, may report it with delay, or without details.

5. Account, API, Public Links, and Share Pages

• The User is responsible for account data accuracy and for protecting access credentials.
• API authorization is based on public identifiers (user public ID + prompt code) and the User's secret API password (`password`, unique `api_secret_id`); disclosing them to third parties is at the User's risk.
• Public prompt links work without session login, but they require the prompt owner's secret API password; each use charges the prompt owner's account.
• Share pages and output galleries published under public addresses may be accessible without session login to anyone who has the link.
• Sharing a public link may cause previews, thumbnails, or metadata to be fetched by messengers, social platforms, and search engines; the User decides whether to publish the link and how widely to distribute it.
• For anti-abuse purposes, submitting a net pricing activation request may store a temporary technical cookie (up to 48 hours) that blocks repeated submissions from the same account/browser.

The User should regularly monitor job history, Credits balance, public-link activity, and content published through Share Pages.

6. Credits, Billing, and Payments

• Credits are prepaid and purchased via an external payment provider.
• Credits are charged after a Job reaches a terminal status (succeeded / failed / canceled), according to the price valid at submission time.
• Processing costs for individual AI Engines may change dynamically (in particular due to changes in models or costs on the External Providers' side); current rates shown in the Service apply to newly submitted Jobs.
• For failed/canceled status, a terminal charge of 0.0100 credits is applied per Job.
• Used Credits are non-refundable, except where mandatory law explicitly requires otherwise.

The Service Provider is not liable for indirect costs incurred by the User due to failed or delayed Jobs, if caused by limitations or outages on the External Providers' side.

7. User Obligations, Event Organizers, and Input Content

• The User declares that they hold all rights and permissions required to upload and process files and content.
• If the User acts on behalf of a client, event organizer, agency, or photobooth operator, the User is responsible for fulfilling information duties toward participants and for having an appropriate legal basis to process and publish their materials, including photos of minors.
• Uploading unlawful content, content infringing third-party rights, personality rights, copyright, or data-protection laws is prohibited.
• Using the Service for technical abuse, attempts to bypass safeguards, reverse engineering, or activities that may disrupt infrastructure is prohibited.
• Using the Service for unlawful identification of persons, identity verification, or profiling based on photos is prohibited.
• The User is responsible for how AI outputs are used, including publication and legal compliance.

8. Photos of Persons, Events, and Public Galleries

In event, agency, and photobooth scenarios, the User generally decides whether and which participant materials are collected, uploaded to the Service, processed by AI, and published. The User remains responsible for fulfilling information duties, obtaining required consents, and setting publication rules for event participants.

The Service is not designed as a system for identifying persons, biometric authentication, or building permanent face-feature databases. In the Service Provider's systems, a face is processed only as part of an image required to execute a Job, store outputs, or publish them on a Share Page selected by the User.

If the User uses a public Share Page, the User should assume that materials may be viewed, downloaded, or saved by recipients of the link and, after further sharing, also fetched or indexed by external services that generate previews or search results.

9. Content Rights, AI Outputs, Model Licenses, and Retention

To the extent permitted by law, the User retains rights to submitted input materials and received outputs. The User grants the Service Provider a non-exclusive authorization to store, copy, technically process, and transfer such data to External Providers solely for job execution, billing, security, and complaint handling.

The Service Provider does not acquire ownership of the User's materials or outputs beyond what is necessary to provide the Service. However, commercial use, publication, or further distribution of outputs may also be subject to terms, acceptable-use policies, or licenses of the specific model or External Provider. Before commercial or brand use, the User should verify the conditions applicable to the selected AI Engine.

Files are stored for 90 days. After the retention period, files are permanently deleted from disk and cannot be recovered; metadata and operation history required for billing, security, and defense against legal claims may remain in the database.

10. Liability and Exclusions

The Service and AI Engines are provided on an "as is" and "as available" basis.

• The Service Provider is not liable for interruptions, slowdowns, or unavailability caused by External Providers' outages, API changes, limits, business decisions, or actions.
• The Service Provider is not liable for lost profits, data loss, loss of orders, reputational damage, or other indirect and consequential damages related to use or inability to use the Service.
• The Service Provider is not liable for delays or non-performance caused by force majeure, independent infrastructure failures, DDoS attacks, public-authority actions, or other events beyond reasonable control.

In relations with Users who are not consumers, the Service Provider's total liability for non-performance or improper performance is limited to the amount corresponding to the value of Credits purchased by the User during the 30 days preceding the event giving rise to the claim.

The above limitations do not exclude liability that cannot be excluded under mandatory law, in particular liability for intentional damage and rights granted to consumers.

11. Suspension and Termination of Service

The Service Provider may limit, suspend, or terminate services for a given Account in case of:

• violation of these Terms or applicable law,
• actions threatening the security of the Service or third parties,
• payment abuse, attempts to bypass billing mechanisms, or API abuse.

The User may stop using the Service at any time; this does not create a claim for refund of unused benefits, except where required by law.

12. Complaints and Contact

Complaints regarding Service operation should be submitted by e-mail to Show email address.

A complaint should include at least: contact details of the submitter, description of the issue, date and approximate time of the event, and - if possible - the Job identifier.

The Service Provider responds without undue delay, no later than within 14 business days from receiving a complete complaint.

13. Changes to the Terms and Final Provisions

• These Terms may be changed for legal, technical, security, or service-model reasons.
• The current version of the Terms is published in the Service with its effective date.
• Matters not regulated herein are governed by Polish law.
• In disputes with Users who are not consumers, the court competent for the Service Provider's registered office has jurisdiction.
• Consumer rights arising from mandatory law remain unaffected.

Rules for personal-data processing are described in a separate Privacy Policy.