DropAi · Credits and billing
Understand credits and billing
Open Credits in your account and a completed job with its recorded submission price.
- Choose your setupSelect the model and available options.
- Check the priceReview the credit cost before submitting.
- Track your creditsFollow completed jobs and credit usage in your account.
Step by step
- Read available and reserved credits separately.
- Review the effect cost before starting. The price recorded at submission is used to bill that job.
- Check the final status: succeeded, failed or canceled.
- Compare the final charge with the applicable rule. Report any apparent duplicate charge for one job; starting another job will not resolve it.
- For a purchase, check the confirmed entry and updated credit balance. Returning from checkout or seeing a pending entry is not confirmation on its own.
- Report a discrepancy with the date and a reference that reveals no private details. Keep payment confirmations private.
Cost
Reading the balance and history does not start a generation. Distinguish package purchases, credits granted and job charges when reviewing your account.
What to check
Prices and purchase terms can change. An existing job keeps its recorded billing basis; check the current quote before every new job.
If something goes wrong
Compare the quote and charge in the job history, then check Credits and the current Terms. Send support the job reference and date if something does not match.