DropAi · Delays and errors
Help with delays and processing errors
Keep access to your job status and original photo. Avoid starting the same request again while its first job is still active.
- Read the job statusQueued or processing means the job is still active.
- Check the fileOnce the file is ready, view the full photo or film.
- Resolve a problemFor a failed or canceled job, read the reason before retrying.
Step by step
- Find the job in your account and read its current status.
- Queued and processing mean the job is still active. A completed upload does not mean the AI result is ready.
- For succeeded, check that the finished file and guest link are available.
- For failed or canceled, read the reason shown and review the final charge.
- Keep the original and decide whether a new attempt is appropriate. Do not assume it will be free.
- If you need help, include the time, effect and an error message with private details removed. Never send the effect password.
Cost
Checking a status does not create another job. A new attempt is billed separately; check the failure rule and selected effect price.
What to check
Photo requirements, result quality and waiting time depend on the model and settings. Check your selected effect and rehearse on the booth you will use before the event.
If something goes wrong
Processing time is not guaranteed here. The service-status page provides context but does not confirm the outcome of an individual job.